Frequently Asked Questions

VISUALL professional LED screens have an average lifespan of 100,000 hours of use. This equals approximately 11 years of continuous 24/7 operation, or much longer under standard usage conditions. The latest LED technology ensures consistent performance throughout the product's lifetime.

Resolution choice depends on viewing distance. For 3-5 meter distances, we recommend 2.5mm to 3mm pitch. For greater distances (5-10m), 4mm to 6mm pitch is ideal. Our experts help you determine the optimal configuration for your specific use.

VISUALL outdoor LED screens offer brightness from 5000 to 8000 nits, ensuring excellent visibility even in direct sunlight. Our screens feature automatic brightness adjustment that adapts to ambient lighting conditions to optimize energy consumption.

Installation time varies based on project complexity. For standard installations, allow 2-5 business days. Complex or large-scale projects may require 1-3 weeks. We also offer flexible scheduling to minimize impact on your operations.

Before installation, ensure the support structure meets technical specifications. Appropriate electrical supply must be available (typically three-phase for large installations). Our teams conduct a preliminary site survey to validate all prerequisites and guide you through preparation.

We recommend bi-annual preventive maintenance for indoor installations and quarterly for outdoor installations. Our maintenance contracts include cleaning, component verification, software updates, and preventive part replacement when necessary.

Cleaning should be done with a slightly damp microfiber cloth and specific non-corrosive products. Avoid alcohol or ammonia-based products. For large surfaces, our teams offer professional cleaning services with appropriate equipment ensuring safety and efficiency.

For storefronts, we recommend transparent LED screens that allow see-through while displaying dynamic content. With 60-80% transparency, they maintain product visibility while creating strong visual impact. High brightness for optimal visibility day and night.

Yes, we offer touch and interactive solutions with our Digital Play kiosks. Multi-touch capacitive technologies, gesture recognition and sensor integration enable immersive experiences. Ideal for retail, showrooms and reception areas.

Our solutions include an intuitive CMS accessible from anywhere. Content scheduling, multi-site management, customizable templates and display statistics. You can also integrate dynamic feeds (social media, weather, news) and synchronize promotions in real-time.

DOOH offers 2.5 times higher recall rate than online advertising. Our urban LED screens reach thousands of daily pedestrians. With geolocation and audience data, you optimize campaigns and precisely measure ROI.

Yes, our DOOH networks are connected to major programmatic platforms. Buy your advertising spaces in real-time, precisely target your audience and dynamically adjust campaigns. Complete transparency on displays and detailed reporting.

Our new generation LED screens consume 40% less energy than previous technologies. Consumption varies with brightness and displayed content (average 200-400W/m² in normal use). Intelligent management system automatically adjusts brightness to optimize energy efficiency.

Our outdoor LED screens are IP65/IP66 certified, ensuring complete protection against dust and water jets. They operate in temperatures from -20°C to +50°C. UV and anti-corrosion treatment for maximum durability in all conditions.

Yes, our Pixelrent service offers LED screen rental for all types of events: trade shows, concerts, seminars, inaugurations. Delivery, installation, configuration and technical support included. Flexible packages from 1 day to several months according to your needs.

All our installations comply with CE, RoHS standards and local regulations. Our technicians are certified and undergo continuous training. We provide all compliance certificates and necessary technical documentation.

We offer a standard 2-year parts and labor warranty, extendable up to 5 years. 24/7 technical support, on-site intervention within 48 hours in mainland France. Spare parts stock available for maximum responsiveness when needed.

Absolutely. Our solutions integrate with major POS systems. Automatic promotion display, real-time stock management, personalized messages based on transactions. Open API for custom integration with your existing infrastructure.

We use anonymous counting technologies via cameras and sensors. Measure pedestrian traffic, attention time, demographic profiles (age, gender) in GDPR compliance. Real-time dashboards and detailed reports to optimize campaigns and justify investments.

Yes, our Ledmaker division specializes in custom LED screen design and manufacturing. Curved shapes, specific dimensions, architectural integration, custom resolutions. From 3D design to manufacturing, we realize your unique project with our dedicated design office.

Interactive touch kiosks are ideal for retail, hospitality, museums and public spaces. They enable information display, product search, self-service ordering, interactive navigation and customer engagement. Our kiosks combine modern design, responsive touch technology and customizable software.

Perimeter LED screens are specially designed for sports stadiums and arenas. They display dynamic advertising, animations and real-time messages around the field. Impact-resistant, with high brightness and fast refresh rates, they are perfectly visible on TV broadcasts.

A video wall transforms your conference rooms into modern communication spaces. It provides an immersive display surface for presentations, videoconferencing and collaborative work. With exceptional image quality, multi-source management and screen division options, it improves meeting efficiency.

Our outdoor LED screens are designed to withstand all weather conditions. IP65/IP66 certified, they are waterproof against rain, snow and dust. They operate in extreme temperatures (-40°C to +60°C), resist UV and thermal shocks. Anti-corrosion materials ensure optimal durability.

Pixel pitch is the distance in millimeters between LED screen pixels. The smaller it is (P1.5, P2, P2.5), the higher the resolution. For close viewing distance (< 3m), choose P1.5-P2.5. For medium distance (3-10m), P3-P4. For outdoor (> 10m), P5-P10. Our team helps you choose the optimal pixel pitch.

We offer intuitive CMS solutions to easily manage your content. Create, schedule and broadcast your messages from anywhere via a cloud interface. Features: time scheduling, multi-screen management, media library, ready-to-use templates, real-time broadcasting and audience reports.

Yes, our interactive LED displays combine high-resolution display with touch or gesture technology. Perfect for museums, showrooms, shopping centers and event spaces. They enable intuitive content interaction, multi-touch navigation, gesture recognition and augmented reality.

The timeline depends on project size and complexity. For a standard indoor screen: 1-2 days. For a medium-sized video wall: 3-5 days. For a complex outdoor installation: 1-2 weeks. The process includes site survey, support preparation, installation, cabling, testing and training.

We offer a manufacturer warranty of 3 to 5 years depending on models, covering parts and labor. Our technical support is available 7/7 with on-site intervention within 24-48h. Included services: preventive maintenance, phone assistance, software updates, ongoing training.